Shipping Policy

nationwide shipping policy

We make all cookies fresh before shipping for each of our customer's orders.  We ship out on TUESDAYS, all orders received up until 8am the previous Thursday.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There may be times when your delivery gets delayed due to UPS weather or operations delays.

domestic shipping rates and estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer ground and 1 day shipping through UPS for Puerto Rico and 1 or 2 day shipping through UPS for USA orders.  

local delivery

Deliveries are made on Monday - Saturday upon availability. We will contact you via email and text message with the contact information you provided at checkout to coordinate delivery.

local pickup

You can skip the shipping fees with free local pickup in Santurce. You can choose any date available at check out or contact us hello@by-mesa.com to place a custom order.

how do i check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@by-mesa.com with your name and order number, and we will look into it for you.

shipping to p.o. boxes

UPS does not deliver to PO boxes, so you’ll need to use a physical address or the street address of a post office if that’s the only way your recipient can get their mail. 

refunds, returns, and exchanges

We cannot accept returns given the perishable nature of our product.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@by-mesa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@by-mesa.com